SHIPPING

ChromaDrag — Shipping & Delivery (Digital)

Last updated: October 8, 2025

What we ship

  • Digital files only: LUTs, presets, guides, and videos.

  • Online course access (when you buy a course).

  • No physical items. No shipping fees.

How you get it

  • Right after checkout, we email you a download link.

  • If you made an account, you can also find your files in your CineStack account.

When you get it

  • Instant. Most orders arrive in minutes.

  • Don’t see the email after 15 minutes? Check Spam/Promotions.

  • Still nothing after 1 hour? Email us and we’ll resend.

File access

  • Your link works right away.

  • Lost the link or it expired? We’ll refresh it for free.

  • You can save a personal backup on your own drive.

Updates

  • If we update a product within the same major version, you get the update free.

  • We’ll email you when updates are ready.

Pre-orders

  • For pre-orders, your files or access go live on the release date.

  • We’ll send reminders before launch.

Courses

  • Course access comes by email login.

  • If your course has a start date, you get in on that date.

Taxes

  • Any VAT/GST for digital goods shows at checkout.

  • No customs or import fees (nothing is shipped).

Refunds

  • Seller Practices — All sales are final for digital downloads.

    Exceptions only for duplicate purchases or proven technical incompatibility (with evidence).

  • Courses follow the guarantee shown on their page.

  • See our Refund Policy for details.

Need help?

ChromaDrag — Hollywood from your computer.