CONTACT US

Contact ChromaDrag

Need help? We’re here.

How to reach us

• Email: support@chromadrag.com
  

• Hours: Mon–Fri, 9:00–5:00 (UTC+4)

What to include in your email

• Your name and order email

• Order number (if you have one)

• The app you use (Premiere, DaVinci, Final Cut, CapCut)

• Your device (phone or camera) and computer (Mac/Windows)

• A short note on the issue (screenshots help)

Response time

• We reply within 1–2 business days.

• Urgent? Put URGENT in the subject line.

Common help

• Didn’t get your download? Check Spam/Promotions. If nothing after 1 hour, email us and we’ll resend.

• Link expired? We’ll refresh it for free.

• Install trouble? Tell us your app and version; we’ll send steps.

• Looks too strong? Lower intensity/opacity; we’ll guide you.

Refunds & policy

• Seller Practices — All sales are final for digital downloads.

  Exceptions only for duplicate purchases or proven technical incompatibility (with evidence).

• See our Refund Policy for full details.

Press & partners

• For collabs, affiliates, or press, email: support@chromadrag.com 
  

Mailing address (no returns needed for digital)

• ChromaDrag, Dubai, UAE (UTC+4)

We’re glad you’re here. Let’s make it cinematic.